FAQ

Important FAQ About Airbags

What to do in case of an accident:

How to choose a collision repair shop:

Your Rights:

 

Stop your vehicle if it is clear, safe and legal.
Move the vehicle out of the traveled roadway, if it is clear, safe and legal. (In some states it is against the law to move the vehicle from the place where the accident occurred. Check the ordinance in your area.)

Turn off the ignitions of the cars involved.
 

Make a first aid check of all persons involved in the accident.
 

Call the police and, if necessary, emergency medical services.
 

Mark the scene of the accident with flares or retroreflective triangles.
 

Gather the names* of all persons in the motor vehicles and people who witnessed the accident.
 

Make a quick diagram of where the vehicle occupants were seated and indicate the vehicles' direction of travel and lane. Also note the date, time and weather conditions.
 

Ask to see the other driver's license* and write down the number.
 

Exchange insurance company information. DO NOT discuss "fault" or make statements about the accident to anyone but the police.
 

Get a copy of the police report of the accident from the local precinct.
 

 

 

How do you find a shop you can trust to service your vehicle--one that will make you feel confident about your choice and provide quality repairs at  a fair price? Here are some tips:

Start with the most obvious. Is the facility neat and clean?

Are employees genuinely concerned with your questions and are their answers direct, to the point and reasonable?

Look at the credentials of the business and the employees who will service your vehicle. Most shops will post educational certifications or accomplishments and professional business affiliations in their waiting areas. Some affiliations to look for include trade association membership, such as the Automotive Service Association (ASA), and membership in the Better Business Bureau (BBB). Look for certification or education offered by the National Institute for Automotive Service Excellence (ASE), the Inter-Industry Conference on Auto Collision Repair (I-CAR) and the Automotive Management Institute (AMI).

Ask about the equipment used to diagnose and perform the service. Is it up-to-date and are the technicians educated in the proper equipment use?

Ask about the shop's warranty. Most automotive service facilities will warranty their parts and labor either in writing or in shop posted announcements.

Ask family, friends and neighbors for their recommendations. Word-of-mouth referrals are the shop's best form of advertising.

 

No law requires you to get more than one estimate

No insurance company can specify where to have your car repaired.

By law you can select where to have your repairs done.

Must I notify my insurance company before making repairs?
Yes, insurance policies require that you notify the company or your agent, make a report, and tell them where the damaged vehicle may be inspected.


Who pays the repair bills?
You must arrange for payment. Most insurance policies state the insurance company will pay you an amount equal to the damage incurred less any deductibles or depreciation.

Who is responsible for repairs?
The shop. That's why it is important that you select a facility that is properly trained and equipped to repair your automobile.

If there is a problem with the repair job, who should you contact?
First, contact the shop manager. If your problem is not resolved, contact your insurance company claims manager. You may also want to contact the office of consumer protection and the local office of the Better Business Bureau.

If my insurance company or another insuance company fails to pay my claim what can i do?
First contact your insurance agent. Then talk to the branch or regional claims manager of the insurance company. If that fails, contact the Texas Department of Insurance at 512-463-6515 or 800-252-3439

Use this accident report form to help you gather the required information.

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